Consumer Guarantees (ACL)
Consumer Guarantees (ACL)
Your rights under the Australian Consumer Law are guaranteed. This page explains what those rights are and how we honour them.
Your Rights Under the Australian Consumer Law
Under the Australian Consumer Law (ACL), Schedule 2 of the Competition and Consumer Act 2010, consumers are entitled to automatic guarantees when they purchase goods or services. These guarantees cannot be excluded, restricted, or modified by contract.
Consumer Guarantees for Goods
When you purchase goods from us, we guarantee that the products will:
Your Remedies
If a product fails to meet a consumer guarantee, your remedy depends on whether the failure is major or minor:
- Major failure — You are entitled to a full refund, replacement, or compensation for the drop in value. You may also claim compensation for any reasonably foreseeable loss.
- Minor failure — We will repair the product within a reasonable time at no cost. If we cannot repair it, you may choose a replacement or refund.
How to Make a Claim
To make a claim under the Australian Consumer Law, please contact us within a reasonable time of discovering the issue:
Email us at support@thedesibazaar.com with your order number, a description of the problem, and photos where applicable. We will respond within 2 business days and work with you to resolve the issue promptly.
Limitations
Consumer guarantees do not apply if:
- You were aware of the fault before purchasing and bought the product anyway
- You caused the fault through misuse, accident, or abnormal use
- You used the product in a way that the manufacturer did not intend
- The goods were altered or modified after purchase without our knowledge
Further Information
For more information about your rights under the Australian Consumer Law, visit the Australian Competition and Consumer Commission (ACCC) website or contact the NSW Fair Trading office in your state.