Refund Policy

Policy Document

Refund & Returns Policy

We want you to be completely satisfied with your purchase. If you're not happy, we're here to help — no fuss, no hassle.

📅 Last updated: April 5, 2026
📅
30 Days
Return window from delivery
💳
5–10 Days
Refund processing time
🚚
Free
Return shipping (our error only)
Contents
Returns
Refunds
Late or Missing Refunds
Exchanges
How to Initiate a Return
Return Shipping & Fees
Non-Returnable Items
Contact Us
Section 1

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging with all tags and labels attached
  • Accompanied by proof of purchase (order number or receipt)
✅ We accept returns for both defective and non-defective products within the 30-day window, subject to the conditions above.
Section 2

Refunds

Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund.

If approved, your refund will be credited to your original payment method within 5–10 business days.

There are no restocking fees for standard returns within the 30-day window.

📦 Original shipping charges are non-refundable unless the return is due to our error (e.g. wrong item sent or item arrived defective).
Section 3

Late or Missing Refunds

If you haven't received your refund after 10 business days, please follow these steps:

1
Check your bank accountRefunds can take a few days to appear on your statement.
2
Contact your credit card companyIt may take time before the refund is officially posted.
3
Contact your bankProcessing times vary between financial institutions.
4
Contact usEmail support@thedesibazaar.com and we'll resolve it promptly.
Section 4

Exchanges

We replace items that are defective or damaged. If you need to exchange an item for the same product, email us at support@thedesibazaar.com with clear photos of the damage and your order number.

Exchanges are processed within 3–5 business days of receiving your returned item.

Section 5

How to Initiate a Return

1
Email us within 30 days of deliveryContact support@thedesibazaar.com with your order number and reason for return.
2
Receive return instructionsWe'll send you a return authorisation and instructions within 1–2 business days.
3
Ship the item backPack securely and use a trackable shipping method. Keep your tracking number.
4
Receive your refundOnce we inspect the item, your refund is processed within 5–10 business days.
⚠ Do not send items back without prior authorisation. Unauthorised returns may not be accepted.
Section 6

Return Shipping & Fees

Customer-initiated returns: You are responsible for return shipping costs. We recommend using a trackable shipping service as we cannot guarantee receipt without tracking.

Our error (wrong or defective item): We will cover the full cost of return shipping and provide a prepaid label.

Restocking fees: None. We do not charge restocking fees on any standard returns.

Section 7

Non-Returnable Items

The following items cannot be returned or refunded:

  • Perishable goods (food, spices, consumables)
  • Customized or personalized items made to order
  • Downloadable digital products once accessed
  • Items marked as Final Sale at time of purchase
  • Items returned after the 30-day window without prior authorisation
Section 8 · Contact Us
Questions about a return?
Mon–Sat, 9am–6pm AEST · We aim to reply within 24 hours.
📧 support@thedesibazaar.com 🌐 thedesibazaar.com